AI automation
AI Email Triage & Auto-Responder
Reads incoming mail, classifies intent and urgency, drafts a grounded reply and routes it to the right team.
Read the detail
AI automation
AI Email Triage & Auto-Responder
The problem
Inboxes fill with support, sales and admin mail that has to be sorted and answered by hand.
What we built
An automation that reads incoming email, classifies intent and urgency, drafts replies from a knowledge base, routes them to the right team and logs every decision.
How it runs
- New email arrives
- Webhook triggers the pipeline
- Model classifies intent and urgency
- Confidence above threshold?
- Draft a reply grounded in the knowledge baseRoute to the human team, unanswered
- Slack approval before anything sends
- Approved — send the replyRejected — route to the human team
- Log the decision and the evidence
- Done
Key features
- Gmail and Outlook OAuth
- Intent and urgency classification
- RAG-drafted replies
- Slack approval step before sending
- Auto-labelling and follow-up reminders
Stack
Python · FastAPI · Gmail API · LangChain · vector retrieval · Slack API · n8n · PostgreSQL